There isn't a CIO in the country who isn't told
every day that he (or she) should be doing
more with less.
Great. But how do you do that?
Even though IT is increasingly important and
gets an increasing share of the budget, it is
extremely difficult to tie IT expenditure directly
especially bottom line results.
But then how do you justify the expenditure?
Is an upgrade to Windows just a cost of doing
business? Is the cost of your network something
best assessed by pointing to industry benchmarks
(which probably don't exist). Should you buy
a new Sarbanes package? There are no
really good answers.
At B2B Analysts, Inc., we are frequently approached
by CIOs who would like to determine the effectiveness
of a particular application (either a planned
purchase or a current implementation) or of their
entire IT organization.
Let's say right off: we don't have any canned
answers. We don't say, "Do a business case," or
"Set service levels," or "Activity-based
assessments are the way to go." Our
approach is individual; we try to look at
what your company wants from IT and ways
we can improve both the perception and the actuality.
What we bring instead is a good deal of experience
with both technology and process. Because we
know technologies, we can tell if there are
capabilities you can exploit. Because we know
change management and process improvement, we can
tell you how to improve the fit between your
processes and your technology.
We have done work on improving IT effectiveness
in all of the following areas:
- Project audits. We work with the
internal steering committee to help keep a project
on track, while still being responsive
to changing business conditions.
- Software selection. We help you decide
which software to choose, and we help you
justify that decision by setting up a business
case and a plan for tracking the results of
- Business process development. When
systems go in, processes need to change. Have
they changed appropriately? Are you working
at optimal efficiency, given what you have?
We work with business groups and with IT
on evaluating and redesigning the fit
between processes and systems.
- Organizational effectiveness. Is
the IT group as a whole succeeding in
its mission? Or is a newly enabled business
group meeting its new charges? Most
people try hard and work hard, but sometimes
their efforts go for naught. We understand
the complexity of the problem, but we also
know that some relatively simple approaches
can provide remarkable results.
If you are interested in talking more to us
about work in IT effectiveness,